Contracted with hospitals, nursing homes, home health and hospice agencies, managed care, and most insurance companies to provide highly reliable, on-time non-emergency medical transportation .
NON-EMERGENCY MEDICAL SERVICE
GMM TRANSPORTATION provides NON-EMERGENCY MEDICAL TRANSPORTATION (NEMT) service to residents of Harris, and Brazoria Counties. This service is for people qualified for Medicaid and Medicare benifits. Also some private Insurance services, who do not have transportation to and from medical appointments. Passengers that need to use NEMT services but do not qualify for Medicaid benefits can schedule an appointment based on a sliding fee scale. This sliding fee scale is based on total monthly household income.
NEMT is for medical transportation only. GMM Transportation cannot transport passengers to and from stores, or restaurants while on NEMT services. GMM Transportation will allow one (1) individual to accompany the patient to and from the doctor’s office at no additional charge.
Children must be accompanied by a parent/guardian at all times. Parents/Guardians cannot leave children unattended.
Guidelines for NEMT Services
Be Ready to Go at the Scheduled Time
Please be ready to go one (1) hours before your scheduled appointment time. GMM Transportation makes every effort to arrive as close to your scheduled appointment time as possible. This one (1) hour window will be considered for your scheduled pick-up time.
GMM Transportation is a county wide service. Scheduled pick-up times can vary due to: your locations, weather conditions, road conditions, ridership and unforeseen mechanical issues.
GMM Transportation Drivers will wait up to ten (10) minutes for a passenger. Any passenger, who is not at their scheduled pick-up point and ready to go by that time, will be considered a no-show, and the driver will leave to pick up other riders. The driver will not return for a second attempt.
The only exception will be passengers who have been detained during a medical appointment. If you know that you will be detained during a medical appointment, please call GMM Transportation at (713) 643-0433 as soon as possible. Then, when you are ready to leave your medical appointment, call GMM Transportation and we will dispatch the next available vehicle to pick you up.
If you are unable to make your scheduled ride for any reason, please call the office at (713) 643-0433 two (2) hours prior to canceling your ride. Cancellations made after two (2) hours before the scheduled trip will be considered a members no show. GMM Transportation drivers cannot make schedule changes for you.
A no-show occurs when:
You fail to show up for your scheduled trip.
You fail to cancel two hours before your scheduled trip.
You are not ready within ten (10) minutes of the driver’s arrival during the pick-up window.
If you are a no-show for your “going” trip, your return trip is automatically canceled. GMM Transportation may reinstate the return ride if you call within a reasonable time to say that you will need the return trip.
A passenger who has three (3) no-shows within a (6) six-month period will be suspended from the service for 90 days. After the second (2) no-show, GMM Transportation will send you a warning letter. If you are suspended, GMM Transportation will notify you by mail of the date on which the suspension will begin. The date for the beginning of the suspension of service will be no less than ten (10) days from the date the letter is sent. The letter will indicate the times and dates of the no-shows that have occurred. Also included will be the date that service is reinstated on.